Returns Policy

Returns Policy

At Vino e Pasta, we strive to provide an exceptional dining experience and ensure that you are completely satisfied with your orders. If, for any reason, you are not satisfied with your food, please review our return and refund policy below:

1. Return Policy:

  • Order Issues: If you encounter any issues with your order (e.g., incorrect items, incomplete orders, or issues with food quality), please contact us within 2 hours of receiving your order.
  • Notification Process: Call our customer service number 813 796 2883 or email us at customer@vinoepastausa.com with your order number and a description of the issue.
  • Proof of Issue: In some cases, we may require a photo of the issue to process the return or refund.

2. Refunds:

  • Full or Partial Refunds: Depending on the nature of the problem, we offer either full or partial refunds. We will assess each case individually to ensure the best possible solution.
  • Refund Methods: Refunds will be processed using the original payment method. Processing times for refunds may vary depending on the payment provider.

3. Changes or Cancellations:

  • Order Changes: Changes to orders can only be made before the order has been processed and shipped. Once the order has been shipped, we cannot guarantee changes.
  • Cancellations: Cancellations can only be made before the order is prepared. Cancellations will not be accepted once the order is in process.

4. Exceptions:

  • Special Orders: Special or custom orders are not eligible for refunds unless there is an issue with the quality of the food.
  • Delivery Orders: For delivery orders, the return and refund policy applies only to issues reported within the mentioned time frame.

5. Contact: For any questions or concerns regarding our return policy, please contact us at 813 796 2883 or customer@vinoepastausa.com . We are here to assist you and ensure that your experience with Vino e Pasta is satisfactory.

6. Policy Modifications: We reserve the right to modify this policy at any time. Any changes will be posted on our website and/or communicated to our customers.

Thank you for choosing Vino e Pasta. We hope you enjoy our dishes and your experience with us.